A Monotone Voice Does Not Sell in Public Speaking Or Anywhere Else For That Matter!

Speaking in monotone is more than just a problem. It is boring. There is no other way to say it. The problem with a monotone delivery is that it puts your audience to sleep and it does so very quickly. If actors were to speak in monotone, television and movies would not be one of our greatest forms of entertainment. The other problem if you speak in a monotone is that it gives the wrong impression to your listeners. It says that you do not care because no emotion is being seen, heard, or felt.

I worked with a lovely woman by the name of Dawn. In person, Dawn displayed a lot of color when we talked. Not comfortable on the telephone, however, Dawn would speak in a monotone which left the impression that she was a cold, distant person. Nothing could have been further from the truth. While her heart may have been saying one thing, her reaction on the phone was saying something totally different. Dawn recognized the problem and made the change, both in her delivery and in her acceptance of the telephone.

Imagine watching a television program or a movie and everything the actors said was expressed with no emotion, no feeling, no life, no animation, no color. Chances are you would quickly change the station or turn the television off. Can you appreciate that were you to hold a presentation or give a speech with a voice that displayed no emotion or no feeling, your audience would not be very impressed?

A Monotone Voice Does Not Sell in Public Speaking Or Anywhere Else For That Matter!

In public speaking, we all have something to sell. It need not be a tangible product. It could be an idea or an opinion. Even delivering an informative presentation has something to sell and that is simply for your audience to want to listen to you. If a group of people have gone out of their way to give you 20 minutes, 40 minutes or an hour of their time, it is your responsibility to make your presentation entertaining.

Do you know why Zig Ziglar is so successful? Because he speaks with passion. Ziglar could sell anything to anybody, not because of his products or ideas but because of his passion. His passion is mesmerizing, inviting, and motivating. But, passion can only be felt or perceived with a colorful delivery. You may indeed be very passionate about your product or your idea, but if your vocal variety, your facial expression and your body language are flat, then your passion is in hiding.

Learning to speak with color is much easier than you may think if you will allow your emotions to be seen and heard. It will take some practice but a good exercise that I recommend would be to video-tape yourself saying the sentence below with no expression whatsoever. Then say it again allowing yourself to be expressive - by means of your voice, your facial expression and your body language. (Do this in private at first.)

I want to go to the game tonight even though I don't have any tickets.

[If you need some help with this exercise, after you record it the 1st time with a flat, emotionless delivery, try saying it the 2nd time with a smile on your face, nodding your head in agreement at the same time. You may feel foolish doing this but trust me, you will sound much better in your 2nd attempt than your 1st.]

Now, play back the 2 takes. Was there a difference in expression between the two? Did you actually look or sound foolish in your 2nd read as you may have thought? If you gave this exercise a fair try, I would be willing to bet that your 2nd take was definitely more interesting than your 1st.

Don't keep your passion hidden the next time you give a speech or presentation. Allow your emotion to be seen and heard and I guarantee the sales will follow.

A Monotone Voice Does Not Sell in Public Speaking Or Anywhere Else For That Matter!
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The Voice Lady Nancy Daniels offers private, corporate and group workshops in voice and presentation skills as well as Voicing It!, the only video training program on voice improvement. Visit Voice Dynamic or watch Nancy in a brief video as she describes The Power of Your Speaking Voice.

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Ethics In The Workplace

Workplace Ethics is a subject that we have all heard of. In fact, the subject of Ethics in general is something that most people are familiar with. And, what is commonly understood about ethics is there are ethics and then there are workplace ethics. What most people don't realize, however, is that there is no such thing as workplace ethics; ethics are the same, (or, should be) whether in the workplace or in personal life.

WHAT IT'S ABOUT

Ethics are about making choices that may not always feel good or seem like they benefit you but are the "right" choices to make. They are the choices that are examples of "model citizens" and examples of the golden rules. We've all heard the golden rules: Don't hurt, don't steal, don't lie, or one of the most famous: "Do unto others as you would have done to you." These are not just catchy phrases; these are words of wisdom that any productive member of society should strive to live by.

Ethics In The Workplace

In our personal lives, most people try to do exactly that. Ethics are thought of by many people as something that is related to the private side of life and not to the business side. In many businesses, having ethics is frowned upon or thought of as a negative subject. This is because business is usually about doing what's best for number one, not about what's really the right thing to do. You probably are already feeling uneasy just reading this.

A GOOD EXAMPLE

Take ENRON, for example. Were the actions of ENRON's CEO's a good example of ethics? No. But, what they WERE was a CLASSIC example of was two things: One, those actions displayed how ethics were not used in any way. Two, their actions painted a grim and realistic picture of what can happen when ethics are neglected. Had ethics been considered in the first place by the leaders of the company, there would have been no scandal. If ethics were used on a daily basis in every company, there would never be scandals.

Martha Stewart comes to mind when speaking of ethics. Again, there is a feeling of uneasiness when dealing with this topic. But, why is it like that? Ethics are supposed to improve our lives and invoke good feelings. Perhaps the reason ethics is such a sore subject is because they are so often poorly used, if used at all.

A NEW WAY

Ethics are making a comeback. To begin with, more and more corporations and businessmen and woman are now realizing that ethics aren't checked at the door when entering the workplace. Ethics have every bit as much a place in the public as they do the private. How is it there should be separate sets of ethics, depending upon whether it is your personal life or your work life? The answer is that there shouldn't be a separate set and in light of recent events that we see on our television sets as of late, more and more companies are realizing this fact.

Some companies are incorporating ethics into their training. It is s subject that can go hand-in-hand with business and when employees and CEO's alike understand what ethics are about, business can improve. Not only will the community take note of the ethical nature of a business but also so will customers.

Periodic reevaluations are suggested in ethics training as well, since times change many things that some would never consider ethical or non-ethical. For instance, when the first computer hacker to send a work into a university computer system crippled the entire network that the system was a part of, including that of public utilities - simply because he could do it - a question of ethics is hard to pose. Computers were new, at the time. And, no one had ever been able to do such a thing before. With new times comes new technology and new ways of doing things. Ethics will still play a part of it all and refreshing ethics training only re-strengthens what has already been learned, when new ages come about.

In the end, it's all about what a person understands about ethics. Many university curriculums are now heavily applying the teaching of Ethics and for good reason. Young minds will take this information into the workforce and understand that ethics need to be applied there as well as in the private sector. Corporations will be able to avoid embarrassing scandals that are presented all over national news. Small business will be able to keep and attract more clients and customers. Negotiations between businesses could be accomplished with more consideration for the other company in mind, which would only help both.

Above all, a high level of ethics in your business should be in place at least for the customers. If anything, it is the customer that should be considered the most when it comes to ethical business practices. In the long run, a company will reap great profits from a customer base that feels it is being treated fairly and truthfully.

Ethics In The Workplace
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Myron Curry is President and CEO of BusinessTrainingMedia.com a leading provider of workforce and business development training programs designed exclusively for corporate deployment. Myron has over 20 years of successful management experience with leading fortune 500 companies and has written numerous articles about workforce management issues. You can contact Myron at: myron@business-marketing.com or visit his company's website http://www.businesstrainingmedia.com

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The Four Methods of Delivery in Public Speaking

In some occasions, you may be asked to render a speech for a specific audience. Even though you are not really comfortable about the thought of speaking to an audience, you are left without a choice but to deliver one, anyway.

When saying No is not an option for you, think of being able to speak in public as a great privilege as well as an opportunity to be heard.

So, how comfortable or uncomfortable are you with speaking in front of an audience? How should you deliver your speech in front of a crowd who will inevitably pass some judgment over your performance? Below are the four methods of delivery in public speaking:

The Four Methods of Delivery in Public Speaking

1. Reading Your Speech. Unless you are having problems with your eyesight or you are not the one preparing your own speech, this is the easiest and the most convenient method in delivering a speech because you don't have to worry about mental blocks and unorganized speech. If you have problems with your eyesight, then you are at the risk of not being able to read your speech properly. It is also easy to get lost in your speech especially if you had asked someone else to write it for you. There are times when reading your piece is acceptable. For example, if you are tasked to do an invocation or a short opening prayer, you may want to prepare it ahead and read it in front of people who may not be able to notice you reading from a copy because they are bowing down their heads. It is also acceptable for an official, for example, to read from a copy especially if there are a lot points in the speech that require the accuracy in the delivery.

2. Relying On Your Memory. Committing and delivering your speech from memory will make or unmake you as a speaker. When done right and in a not so obvious manner, you can give your audience the impression that you are really well versed on the subject of your speech or presentation. However, if you rely on your memory and it failed, you are likely to can become the subject of ridicule, fun and embarrassment to your audience.

3. Rendering An Impromptu. This is a popular method of speech delivery wherein the speaker is usually asked to make an unrehearsed speech. If you are the spontaneous type of person and especially if you are asked to speak on a subject that you definitely have personal knowledge and experience about, you will usually not have a hard time rendering an impromptu.

4. Rendering An Extemporaneous Speech. This is more or less related to impromptu speech because the speaker has little or no time to rehearse or prepare for a speech. Oftentimes, an extemporaneous speech is held as a form of competition among students in order to encourage them to formulate their thoughts, ideas and opinion about a common topic of interest and concern.

The Four Methods of Delivery in Public Speaking
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Find out how Jeff Vankooten's communication workshops and public speaking seminars can help you improve your communication skills. Visit http://www.jeffreyspeaks.com today to receive a FREE special report on the 7 Essentials Every Speaker Needs To Know.

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Public Speaking: 9 Characteristics Of The Greats

There's more to speaking than sharing a few words. Here are the top nine characteristics of public speakers that you can use too

1. Solid Content. Even a person lacking charismatic gifts can develop solid content. Always share something the audience finds valuable to their lives.

2. Humorous. It's hard to hate someone you laugh with. The best speakers find a way to get people smiling early in the program. It opens hearts and makes the group receptive. You don't have to be hilarious, just humorous.

Public Speaking: 9 Characteristics Of The Greats

3. Organized. There's no excuse for rambling through a presentation. Have your notes structured in way that keeps you on pace and on target. Listeners should feel they received a message that made sense and was easy to remember.

4. Approachable. Some speakers try to get in and get out as fast as possible, but the audience likes to know the speaker is available an approachable. One of the best ways to make a good impression is to get to the event early and meet people as they come in.

5. Authenticity. It's said that honest arrogance is preferred over false humility. We all want to know people are being honest with us and that what we see is what we get. Be true to yourself and others by being the same around everyone. That way you don't feel like one person in front of an audience and another person at other times.

6. Growing. Great speakers continue to grow in the knowledge and application of the craft. They don't rest when reaching a particular level. Instead they continue to stretch and become better.

7. Giving. The best in this profession give without expecting return. Most big name speakers give anonymously to the charities and organizations they cherish. This giving attitude in private creates warmth and welcome in public.

8. Natural. Last night I actually watched BookSpan for the first time. I've flipped by before and mostly viewed it as a cure for insomnia. However, Walter Isaacson author of Benjamin Franklin An American Life was speaking. Having read the book I wanted to see how well he presented the material. He did a great job. I got the impression that he would be the same off the podium as he was in front of the microphone. A great example of natural expression.

9. Passionate. Speaking transfers energy with words. The more passion passes through the message the greater the chance of it being remembered and applied. No one has ever said, "I sure hope the speaker is boring." Instead they like to say things like, "Wow! She sure was excited about her message."

Public Speaking: 9 Characteristics Of The Greats
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Paul Evans is the creator of Great Public Speaking. He has helped over 30,000 speakers and presenters. http://www.GreatPublicSpeaking.com.

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Public Speaking - Nonverbal Skills You Need to Create Positive Connections and Cash Flow

Public speaking is one of the most powerful ways to market your business and build a subscriber list. Anyone can give a good presentation with a little practice and by following the right formula. What makes a good presentation great is focusing on not only your language and content, but also on your nonverbal messages as well.

Essentially, nonverbal communication is anything that communicates meaning and a message that is not the words you choose. Depending on the source you consult, there are anywhere between 10 and 15 different forms of nonverbal communication. Because you only have 10 seconds to make a first impression, all forms of nonverbal communication are important. However, when we are working on developing a skill - any skill - it's best to focus on three main areas at a time. When we're talking about doing a face-to-face presentation, to any size group, the three forms of nonverbal communication you want to focus on are paralanguage (also known as vocalics), kinesics, and occulesics.

1. Your Voice, known as Paralanguage, is anything that comes out of your mouth that is not the words you choose. Focus on your tone of voice, volume, rate, pitch, and "sound effects" (think of an audible sigh, for example). When presenting to any size group you want to sound comfortable and confident about your topic, which will lead to increased credibility and ultimately increased sales for you. Avoiding "ums" and "ahs" will go a long way to showing your comfort with discussing your topic. When using your paralanguage effectively, people will see you as the expert you are and be much more willing to work with you as a result.

Public Speaking - Nonverbal Skills You Need to Create Positive Connections and Cash Flow

2. Your Body, known as Kinesics, is what is commonly known as body language and gestures. Focus on how you stand or sit, what you do with your hands and feet, and your body positioning relative to your audience. Keep your arms open and unfolded. When you're only meeting with one or two people, try a rapport-building technique known as"mirroring," where your body and gestures emulate those of your listeners. If they are sitting forward in their chairs, you should be sitting forward in your chair, too. Communication research has proven people are attracted to those most like them. Using this mirroring technique will send one more subconscious signal that you are like your listeners, and they will feel much more comfortable with you. When people are comfortable with you, they are more likely to do business with you.

3. Your Eyes, known as Occulesics, is communicating with your eyes. Simply stated, you absolutely must make comfortable and consistent eye contact with your audience for them to trust you. Don't look at the papers on the desk in front of you. Don't look over their heads or at the floor. Look your audience members, each one of them if possible, in the eye and smile. As with the other two forms of nonverbal communication, making eye contact will go toward building your credibility. Although most of us know people who try to deceive others while making good eye contact, on the whole we still get the general sense that if someone is looking us in the eye, s/he is honest. And showing your honesty is one quick way to more cash flow.

Because there are many forms of nonverbal communication functioning simultaneously, it's nearly impossible to think about controlling each one as they occur. However, careful attention to your voice, your body language and your eye contact will put you in the position you want to be in with your clients and prospects. You'll be seen as credible, trustworthy, and likeable - all the attributes you need to get more business and increase your cash flow.

Public Speaking - Nonverbal Skills You Need to Create Positive Connections and Cash Flow
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And now I invite you to learn all the ways you can communicate your credibility and get more business as a result. Pick up your free e-course at: http://www.communicationtransformation.com/creating-credibility-ecourse.html

If you'd like to know more about putting together a speech to market your business, visit [http://www.CashInOnSpeaking.com] In this Signature Speech Home Study Program I show you the exact formula I use to get 90-100% conversion rates every time I speak. It's a simple step-by-step process. Plug in your info and you're set!

Not sure if you're coming across as confident? People are attracted to confidence. Learn how at: http://www.CommunicatingWithConfidence.com

Felicia J. Slattery, M.A., M.Ad.Ed., is a communication consultant, speaker & coach with more than a decade of experience teaching effective communication skills for massive success.

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Nonverbal Communication in Business

There are five key elements that can make or break your attempt at successful nonverbal communication in business:

Eye contact Gestures Movement Posture, and Written communication

Let's examine each nonverbal element in turn to see how we can maximise your potential to communicate effectively...

Nonverbal Communication in Business

Eye contact

Good eye contact helps your audience develop trust in you, thereby helping you and your message appear credible. Poor eye contact does exactly the opposite.

So what IS 'good' eye contact?

People rely on visual clues to help them decide on whether to attend to a message or not. If they find that someone isn't 'looking' at them when they are being spoken to, they feel uneasy.

So it is a wise business communicator that makes a point of attempting to engage every member of the audience by looking at them.

Now, this is of course easy if the audience is just a handful of people, but in an auditorium it can be a much harder task. So balance your time between these three areas:

slowly scanning the entire audience, focusing on particular areas of your audience (perhaps looking at the wall between two heads if you are still intimidated by public speaking), and looking at individual members of the audience for about five seconds per person.

Looking at individual members of a large group can be 'tricky' to get right at first.

Equally, it can be a fine balancing act if your audience comprises of just one or two members -- spend too much time looking them in the eyes and they will feel intimidated, stared at, 'hunted down'.

So here's a useful tip: break your eye-to-eye contact down to four or five second chunks.

That is, look at the other person in blocks that last four to five seconds, then look away. That way they won't feel intimidated.

Practice this timing yourself, away from others. Just look at a spot on the wall, count to five, then look away. With practice you will be able to develop a 'feel' for how long you have been looking into your audience member's eyes and intuitively know when to look away and focus on another person or object.

When focusing on individual members in a large meeting or auditorium, try and geographically spread your attention throughout the room. That is, don't just focus your personal gaze (as distinct from when you are scanning the room or looking at sections of the room) on selected individuals from just one part of the room. Unless you are specifically looking to interact with a particular person at that moment of your presentation, select your individual eye-contact audience members from the whole room.

Gestures

Most of us, when talking with our friends, use our hands and face to help us describe an event or object - powerful nonverbal aids.

We wave our arms about, turn our hands this way and that, roll our eyes, raise our eyebrows, and smile or frown.

Yet many of us also, when presenting to others in a more formal setting, 'clam up'.

Our audience of friends is no different from our business audience — they all rely on our face and hands (and sometimes legs, feet and other parts of us!) to 'see' the bigger, fuller picture.

It is totally understandable that our nervousness can cause us to 'freeze up', but is is in our and our communication's best interests if we manage that nervousness, manage our fear of public speaking, and use our body to help emphasise our point.

I found that by joining a local Toastmasters International club I was rapidly able to learn how to 'free up my body' when presenting to others.

Movement

Ever watch great presenters in action — men and women who are alone on the stage yet make us laugh, cry and be swept along by their words and enthusiasm?

Watch them carefully and you'll note that they don't stand rigidly in one spot. No, they bounce and run and stroll and glide all around the stage.

Why do they do that?

Because they know that we human beings, men in particular, are drawn to movement.

As part of man's genetic heritage we are programmed to pay attention to movement. We instantly notice it, whether we want to or not, assessing the movement for any hint of a threat to us.

This, of course, helps explain why many men are drawn to the TV and seem transfixed by it. It also helps explain why men in particular are almost 'glued' to the TV when there is any sport on. All that movement!

But to get back to the stage and you on it... ensure that any movement you make is meaningful and not just nervous fidgetting, like rocking back and forth on your heels or moving two steps forward and back, or side to side.

This is 'nervous movement' and your nervousness will transmit itself to your audience, significantly diluting the potency of your communication and message.

So move about the stage when you can — not just to keep the men in the audience happy, but to help emphasise your message!

Posture

There are two kinds of 'posture' and it is the wise communicator that manages and utilizes both.

Posture 1

The first type of 'posture' is the one we think of intuitively-the straight back versues the slumped shoulders; the feet-apart confident stance verses the feet together, hand-wringing of the nervous; the head up and smiling versus the head down and frowing.

And every one of the positions we place the various elements of our body in tells a story—a powerful, nonverbal story.

For example, stand upright, shoulders straight, head up and eyes facing the front. Wear a big smile. Notice how you 'feel' emotionally.

Now-slump your shoulders, look at the floor and slightly shuffle your feet. Again, take a not of your emotional state.

Notice the difference?

Your audience surely will, and react to you and your message accordingly.

A strong, upright, positive body posture not only helps you breath easier (good for helping to calm nerves!) but also transmits a message of authority, confidence, trust and power.

If you find yourself challenged to maintain such a posture, practice in front of a mirror, or better yet join a speaking club like Toastmasters International [http://www.toastmastersa.org/champion/index.html].

Posture 2

The second type of 'posture' comes from your internal mental and emotional states.

You can have great body posture but without internal mental and emotional posture your words will sound hollow to your audience.

For example, the used car salesman at 'Dodgy Brothers Motors' might have great body posture and greet you with a firm handshake, a steady gaze and a friendly smile. But if in his heart he is seeing you as just another sucker then sooner or later his internal conflict between what he says and what he really thinks will cause him to 'trip up'.

His body will start betraying his real, underlying intentions and you'll start to feel uncomfortable around him, even if you can't figure out why.

But, if that same used car salesman had a genuine desire to help you find the right car for you, and he puts your needs before his own, then his words and actions will remain congruent (in harmony) with his underlying intentions and you will trust him, even though you might not be able to identify why.

I have seen some supposed 'self help' gurus who don't actually practice what they preach. Consequently their words ring hollow to me and their books, cds, dvds and training materials remain unpurchased.

I have met salesmen and women who don't actually make the money they claim to make in their 'fabulous business opportunity', and while their words are practiced and polished, and their body posture is 'perfect', their words ooze like honeyed poison frm their lips and I remain unconvinced.

This second type of 'posture' is fundamentally tied to truth and honesty. It is about 'walking the talk' and being who you say you are.

It's about not trying to sell something you don't believe in or use yourself. It's about not trying to pass yourself off as an expert when all you've ever done is read a book on the subject.

It's all about making sure that your words and your intentions are underpinned by truth and honesty. Because all of us, no matter how polished a presenter we might be, are at the mercy of our body and its ability to 'tell the truth' in spite of what our lips might utter. Nonverbal clues rule!

Written communication

I could spend a lifetime writing about the art of written communication.

There is an art (and also a science) that can be learnt with diligence and practice. To write too formally; to write too informally; to write too briefly; to write too lengthily...

My first suggestion would be to avail yourself of one of the following three books, each of which is absolutely brilliant at giving you the skills and insights into effective business writing:

The Business Style Handbook: An A-to-Z Guide for Writing on the Job with Tips from Communications Experts at the Fortune 500 by Helen Cunningham and Brenda Greene The Elements of Business Writing: A Guide to Writing Clear, Concise Letters, Memos, Reports, Proposals, and Other Business Documents by Gary Blake and Robert W. Bly Effective Business Writing: Strategies, Suggestions and Examples by Maryann V. Piotrowski

From persuasive memos to complaint letters, sales letters to executive summaries -- these exceedingly useful guides help you to write clearly and in an appropriate format, style and tone. Each book has numerous examples that show how to overcome writer's block, organize messages for maximum impact, achieve an easy-to-read style, find an efficient writing system and much more.

In conclusion...

There are five key elements that can make or break your attempt at successful nonverbal business communication:

Eye contact
Gestures
Movement
Posture, and
Written communication

Nonverbal communication in a business setting requires not only recognition of these elements, but confidence in meeting their challenges.

Good luck and remember to communicate with passion!

Nonverbal Communication in Business
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When you match consumer psychology with effective communication styles you get a powerful combination. Lee Hopkins can show you how to communicate better for better business results. At Hopkins-Business-Communication-Training.com you can find the secrets to communication success.

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